1. Who we are and what these terms cover
Nuune is run by LEOMAS, s. r. o., Begóniová 20547/38C, 821 07 Bratislava-Vrakuňa, Slovak Republic, company ID (IČO) 44 047 789 ("we"). These terms are the agreement between you and us for the Nuune app, the website nuune.app and the demo on it. Our Privacy Policy and Cookie Policy explain what we do with your data. By using Nuune you accept these terms; if you do not, please do not use it.
2. What Nuune is, and what it is not
2.1 What Nuune is
Nuune is an AI mediator for couples. It joins the conversation between you and your partner, helps each of you be heard, and suggests ways to say things, exercises and deals. Its replies are written by AI models from Anthropic, and, if you turn voice on, Hume AI reads the tone of your voice.
2.2 What Nuune is not
Nuune is an AI. It is not a person, and it is not a therapist, counselor, psychologist or any other licensed professional. It does not provide therapy, counseling, diagnosis, treatment or crisis services, and it does not replace care from a licensed professional. Nothing it says is medical, legal or financial advice. The app tells you this before you start, reminds you from time to time, and Nuune will say so if you ask it.
Nuune's replies are generated automatically. They can be wrong, miss context or not fit your situation. You decide what to do with them.
2.3 If you or someone else is in danger
Nuune cannot help in an emergency. Please contact people who can, right away:
- Emergencies: 112 in the EU and the UK, 911 in the US, or your local emergency number.
- US: call or text 988 (Suicide & Crisis Lifeline), or 1-800-799-7233 (National Domestic Violence Hotline).
- UK and Ireland: Samaritans on 116 123.
- Anywhere: findahelpline.com lists free, confidential help lines for your country.
2.4 Where Nuune is available
Nuune is not available in the US states of Illinois, Maine, Nevada, Rhode Island, Tennessee and Vermont. Laws there restrict AI apps that help with relationships and emotions (Illinois Wellness and Oversight for Psychological Resources Act; Maine LD 2082; Nevada AB 406; Rhode Island S 2197 / H 7349; Tennessee SB 1580; Vermont Act 156). Until we can offer Nuune in a way that fully follows them, we do not offer it there at all.
- The app and our servers check the approximate location of your internet connection (country and state, from your IP address) when you open Nuune and when it contacts our AI.
- While you are in one of these states, Nuune does not work. Your account and data stay as they are, and you can still sign out or delete your account.
- We also ask where you live, and Nuune is not offered to people who live in these states, wherever they are at the moment. You agree to tell us truthfully where you normally live and to update it in the app if you move. We keep a record of each answer you give.
- If your connection places you in one of these states and you are not there, you may choose to confirm your location once with your phone's location. We use that position only to work out which state you are in, and we keep the result, not the position. If the position is less precise than 1 km, not current, simulated, or within 3 km of one of these states, Nuune stays paused. A confirmation applies to that connection for 24 hours.
- Do not use a VPN, a false or simulated location, or a place of residence that is not true to use Nuune in or from these states. Doing so breaks these terms, and we may suspend or close your account.
- The list can change as laws change. The current list is always on this page.
3. Who can use Nuune
- You must be 18 or older.
- An account is for one person. Keep your sign-in to yourself; you are responsible for what happens under your account.
- Give us true information, including where you live (2.4).
4. Free messages, plans and payment
4.1 Free messages
There is no free plan. You can send ten messages in the demo on our website and ten in the app, before or after you make an account. The ten in the app are counted per account and per phone, and they do not renew. After them, Nuune's replies need a plan. Someone who writes that they are in crisis is never refused a reply over a plan.
4.2 Plans and prices
- Solo: $19.99 a month, for you.
- Couples: $35.99 a month, for you and one linked partner, who uses Nuune on their own phone and joins on your plan.
The price and any tax that applies are shown before you pay.
4.3 Billing
A plan renews every month on the day you started it, until you cancel. Payments are handled by Clerk and Stripe; if you subscribe through the App Store, Apple handles the payment, and Apple's terms apply to billing and refunds for it.
4.4 Cancelling
You can cancel at any time, with no fee, where you subscribed. The plan then ends at the end of the month you have paid for, and you keep it until then.
4.5 Your right of withdrawal (EU, EEA and UK)
If you live in the EU, the EEA or the UK, you can withdraw from a new plan within 14 days of subscribing, without giving a reason. Tell us at support@nuune.app from the email address of your account, for example: "I withdraw from my contract for the Nuune [Solo or Couples] plan, started on [date]." We refund you within 14 days, to the way you paid. If you asked us to start your plan right away and used it during those 14 days, we keep the part of the price for the days before you withdrew. If you subscribed through the App Store, ask Apple for the refund, as Apple took the payment.
4.6 Refunds, and if Nuune does not work
If your plan renewed and you have not used Nuune since, write to us at support@nuune.app within 7 days of the renewal and we refund that month in full; your plan then ends at once. Using Nuune here means sending a message or writing in your journal or diary. Opening the app does not count.
Apart from this and 4.5, we do not refund the rest of a month you cancel in. If Nuune does not work as we describe it, tell us at support@nuune.app. Your legal rights for digital services apply: we will fix it, and if we cannot, you can have the price reduced or end the plan and get back what you paid for the time it did not work.
4.7 Price changes
We will tell you at least 30 days before a price rises. It applies from your next month after that, and you can cancel before it does.
5. What you write
- It is yours. You give us permission to store and process what you write and say only to run Nuune for you, and for your partner where you share it with them, as our Privacy Policy describes. We do not use it to train AI models and do not sell it.
- Sharing with your partner: your partner sees your joint chats and anything you choose to share with them, such as a journal entry. Your solo chats and the rest of your journal stay private.
- Other people: what you write about others, your partner included, is your responsibility.
6. Using Nuune fairly
Please do not:
- use Nuune to monitor, pressure, threaten or harm your partner or anyone else;
- break the law with it, or harass, abuse or defame anyone;
- let anyone under 18 use it;
- try to get around the limits in 2.4 or 4.1, or to make Nuune ignore its instructions;
- access it with bots or scrapers, overload or attack our systems, or try to reach data that is not yours;
- copy or reverse-engineer the app, except where the law allows it.
7. Our part
Nuune's software, design, name and content belong to us or to those who license them to us. You may use the app for yourself, not commercially, under these terms.
8. Changes to Nuune
We keep improving Nuune, so features change. If a change takes away something important you pay for, we will tell you beforehand, and you can end your plan and get back what you paid for the time left. We work to keep Nuune running, but it may sometimes be unavailable, for example for maintenance.
9. Ending your account
- You can delete your account at any time in the app under Profile, Privacy. If you have a plan, cancel it too (4.4). What happens to your data is in our Privacy Policy.
- We may suspend or close an account that seriously or repeatedly breaks these terms or the law, or to protect someone's safety. We will tell you why, unless the law or someone's safety prevents it. If we close your account for any other reason, we give you 30 days' notice and refund what you paid for the time left.
10. Responsibility
- We are responsible for harm we cause by breaking these terms, as the law provides.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for harm caused on purpose or by gross negligence, or anything else the law does not allow us to limit. If you are a consumer, your rights under the law where you live stay as they are.
- Within those limits, we are not responsible for losses we could not reasonably foresee, for decisions you make based on Nuune's suggestions, or for how your relationships go, and our total liability to you is limited to the greater of what you paid us in the 12 months before the claim or 100 euros.
11. Law and disputes
- These terms are governed by Slovak law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.
- Please write to us first at legal@nuune.app; we answer within 30 days.
- If you are a consumer in the EU and we cannot settle it, you can go to an alternative dispute resolution body. In Slovakia that is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, soi.sk) or another body on the list kept by the Slovak Ministry of Economy.
12. Changes to these terms
We will tell you in the app or by email at least 30 days before a change that matters takes effect. If you do not agree, you can cancel your plan and delete your account before then, and we refund what you paid for the time left. Changes the law requires, or that fix a security problem, can take effect sooner.
13. General
- These terms, the Privacy Policy and the Cookie Policy are the whole agreement between us about Nuune.
- If a court finds part of them invalid, the rest still applies.
- If we do not enforce a term straight away, we can still enforce it later.
- We may transfer this agreement to a company that takes over Nuune; we will tell you, and your rights stay the same.
Contact: legal@nuune.app for these terms, support@nuune.app for help, privacy@nuune.app for your data. Company details: Legal.